Orders & Delivery
How long does delivery take?
Most deliveries take between 5 to 15 minutes depending on your location. We pride ourselves on fast, reliable service.
Do you offer emergency delivery?
Yes! Contact us directly via WhatsApp at
+254 719 122 571 for immediate assistance.
Which areas do you serve?
We serve all of Meru County with plans to expand soon. Contact us to confirm service in your specific location.
Payments
Which payment methods do you accept?
We accept M-Pesa payments for all orders. Business customers may arrange for invoice payments.
Is payment required before delivery?
Yes, payment must be confirmed before we dispatch your order. You'll receive payment confirmation via SMS or WhatsApp.
Can I pay on delivery?
For security reasons, we require payment before delivery. Regular customers may qualify for credit terms.
Products & Services
What products can I order?
We specialize in gas cylinder refills and also purchase empty cylinders. All standard gas accessories are available.
Are your products certified?
Yes, we only deal with certified gas products that meet all Kenyan safety standards.
Can I request a product not listed?
Yes, contact us directly via WhatsApp or phone to inquire about special requests.
Account & Support
Do I need to register to place an order?
No registration is required for one-time orders. Accounts help track order history and access offers.
How do I contact support?
Reach us 24/7 via WhatsApp at
+254 719 122 571, call us, or email info@yusufjahomeenergy.com.
Can I cancel or change an order?
You may cancel or modify orders within 5 minutes of placement due to our fast delivery times.
Safety & Quality
Are your delivery personnel trained?
All staff undergo rigorous safety training and carry proper identification.
Do you share my contact information?
No. Your information is kept strictly confidential and only used for essential communications.