Terms and Conditions
Important: By using YUSAI Energy's gas delivery services, you agree to these Terms and Conditions. Please read them carefully before placing an order.
1. Acceptance of Terms
By accessing or using our gas delivery services, you confirm that you accept these terms and agree to comply with them. If you do not agree, you must not use our services.
2. Service Usage
You agree to use our services only for lawful purposes related to ordering gas and related products. Specifically:
- All orders must be for legitimate personal or business use
- You must provide accurate delivery information
- You must be at least 18 years old to place an order
- You will not misuse our services or website
3. Payments and Pricing
All transactions are conducted in Kenyan Shillings (KES):
- We accept M-Pesa payments only
- Prices are subject to change without notice
- Payment must be completed before delivery is initiated
- All sales are final unless delivery cannot be completed
4. Delivery Terms
Our delivery service operates under these conditions:
- Standard delivery time is 5-15 minutes in Meru County
- You must provide safe access for delivery personnel
- Someone must be available to receive the delivery
- We reserve the right to refuse unsafe delivery locations
5. Safety and Liability
Gas handling requires proper safety measures:
- You are responsible for proper storage and use after delivery
- We are not liable for misuse or improper installation
- Our liability is limited to the value of the gas delivered
- Report any issues immediately to our customer service
6. Account Suspension
We reserve the right to suspend or terminate service to any customer who:
- Violates these terms and conditions
- Provides false information
- Abuses our delivery personnel
- Engages in fraudulent activities
7. Changes to Terms
We may revise these terms periodically. The updated version will be effective immediately upon posting on our website.
8. Contact Information
For questions about these terms, contact us: